Communication via Telegram

If we offer you the option to contact us via Telegram (Telegram Messenger), please note the following information:

1. Voluntariness and Consent

  • The use of Telegram is entirely voluntary and based on your explicit consent (Article 6(1)(a) GDPR), for example by actively initiating contact via the platform.
  • You may withdraw your consent at any time with effect for the future.

2. Data Transfer to Third Countries

  • Telegram is a service provided by Telegram Messenger LLP, which is based outside the European Union, likely in the United Arab Emirates.
  • Data processing by Telegram may occur in third countries without an adequate level of data protection as defined by the GDPR.

3. Security and Encryption

  • Standard chats on Telegram are not end-to-end encrypted. This type of encryption is only used in so-called “secret chats.”
  • Messages and metadata in cloud chats are stored on Telegram’s servers and may be accessible to the provider.

4. Processing of Personal Data

  • When using Telegram, the following data may be processed: your phone number, IP address, device data, message and connection data.
  • The legal basis for processing by us is your consent in accordance with Article 6(1)(a) GDPR.
  • For any additional applications such as chatbots, we assess the data protection requirements separately and, if necessary, conclude a data processing agreement.

5. Your Rights

  • You have the rights to access, rectification, erasure, restriction of processing, data portability, and objection as set out in Articles 15 et seq. of the GDPR.
  • For data processed by Telegram, please contact the provider directly: https://telegram.org/privacy.

6. Recommendation

Please do not transmit any sensitive or confidential information via Telegram. For such matters, we recommend using encrypted email communication.